Privacy policy

This Privacy Policy explains what information is collected, how it’s used and how it’s protected.

1. Information Collected

We collect information you provide when booking or communicating with us, including:

  • Name, email address, and phone number

  • Health information relevant to your massage session (e.g., injuries, conditions, pregnancy status)

  • Notes from wellness check-ins or intake forms

We also collect website and usage information through Squarespace, including:

  • Browser, device, and network details

  • Pages visited, clicks, scrolling, timestamps, and searches

This helps us understand how visitors use our website and improve your experience.

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Tailor massage sessions safely and effectively

  • Communicate with you about your bookings

  • Improve our website and services through analytics

We do not sell or share your personal health information with anyone. Essential service providers, such as Acuity Scheduling or Stripe, may have access to process bookings and payments securely.

3. How We Store and Protect Your Data

All client information is stored securely:

  • Digital records are kept in password-protected systems (Acuity Scheduling and Squarespace)

  • Only authorized personnel have access

  • We retain your information for as long as necessary to provide services or as required by law

4. Cookies and Website Analytics

Our website uses cookies and similar technologies:

  • Necessary cookies: Allow Squarespace to securely serve the website

  • Analytics/performance cookies: Track site usage (page views, clicks, scrolling) to improve the site

You will see a cookie banner on first visit—analytics cookies are only active once you acknowledge the banner.

5. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you

  • Ask us to correct any errors

  • Request deletion of your personal information

To exercise these rights, please contact us at: [your email address].

6. Contact

If you have any questions about this policy or how your data is handled, you can reach me at:
Email: hello@wildshoresmassage.com